" We believe that the pending transaction will result in a positive outcome for all of our Enterprise Security customers, as together, Symantec and Broadcom offer a unique value proposition through the best-in-class suite of integrated enterprise security solutions. Symantec - are you leaving us all hanging out to dry here? The letter I *did* receive says (and I quote): We are going to end up moving away from Symantec entirely if they don't act quickly and it will be a cheaper (in the long run) alternative, since the other security suite providers are offering very aggressive pricing to grab that Symantec business. I didn't even get this letter from Symantec. The question is, the updates expire when the licenses expire so they are granting me an additional 60 but how does *my* SEP environment know that? They ended the "grace period" policy in 2016, so how will my installation know it is still 'allowed' to even *check* for updates? They are pushing us all to use a reseller, which I am and have been for the past few years already, but THEY aren't telling the resellers ANYTHING about where they are in this process. We thank you for allowing us to continue helping youĪrt Gilliland, EVP and GM Enterprise Products Symantec authorized channel partner and make future purchases, pleaseįor non-technical issues, please send us an Email. You will also no longer receive a renewal reminder at theĮnd of your current subscription term, so please note the date and contactĪ partner to continue your services after your current subscription When your subscription expires, you may renew via a Symantec Receive an extension and must contact an authorized channel partner to Renewal amount has not been charged to your card on file, you will also If you have recently scheduledĪ renewal but the renewal date falls after Novemand the Subscription extension from the existing end date to allow you to contactĪn authorized channel partner to renew. Your region, go to partner locator, and enter yourįor customers with a subscription end date on or beforeĭecember 31, 2019, you will receive a complimentary (60) days
May do so through a Symantec authorized partner. If you wish to make changes or renew your subscriptions, you Solutions, or amend or renew existing subscriptions, via the Business
Not be able to purchase new subscriptions for Enterprise Security Purchased via the Business Website will continue to receive servicesĪnd support through the remainder of their subscription term, but will There willīe no change to your existing services or technical support, just the In case anyone else did not, seems relevant to some of what you are experiencing:īeginning at 8:00pm (PST), orders will no longer beĪccepted via the Symantec Business website.
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